Sometimes it feels like the United States Postal Service does not want to be contacted, and that can be very frustrating. You may call one number after another and still not get clear answers.
Do not worry. This guide shows you the correct ways to contact USPS and explains when each option works best. If you use the right method, you can save time and solve your issue faster.
USPS Phone Numbers You Can Use
Calling USPS can still be the fastest way to get help if you use the right number.
1 800 275 8777 – USPS Customer Service
This is the main customer service number for USPS and gives you the best chance to speak to a real person.
What you can do on this call:
Follow the automated voice instructions
Enter your tracking or confirmation number
Ask about delivery issues, missing mail, or general questions
Service hours:
Monday to Friday from 8:00 am to 8:30 pm ET
Saturday from 8:00 am to 6:00 pm ET
This number is easy to remember as 1 800 ASK USPS.
1 800 222 1811 – Delivery Tracking
Use this number if you only want to know where your package is.
What this number helps with:
Check the current location of your package
Enter your tracking number using the keypad
Get automated delivery updates
You can also text this number and reply with words like HELP, INFO, YES, or NO to receive tracking updates.
1 800 344 7779 – Technical Support
Call this number if you need help with USPS online services.
Use this for:
Problems logging into your USPS account
Issues with Informed Delivery
Help with USPS website features
Choose options like troubleshooting or how to when prompted.
1 844 737 7826 – Stamps and USPS Store Orders
Call this number if you need help buying stamps or mailing supplies.
Important details:
Open Monday to Friday until 4:30 pm ET
Closed on Saturdays
For free USPS shipping supplies, you can also call:
1 800 610 8734
Contacting USPS by Email
If calling does not work, email can be another useful option.
If you have a tracking or confirmation number, you can use the USPS Contact Us page to send your request online.
How it works:
Enter your tracking or confirmation number
Fill out the required form
Submit your request for review
If you do not have a tracking number, you cannot submit the form. You can only view answers in the FAQ section.
You can also try emailing:
postalone@email.usps.gov which is linked to the PostalOne program
socialmedia@usps.gov which often gets faster attention because it connects to the social media team
USPS does not offer live chat, but these email options may still help.
What to Do If You Do Not Have a Tracking Number
If you lost your tracking or confirmation number, it becomes harder to get help online or by phone.
Your best option is to:
Visit your local USPS post office
Speak directly with a staff member
Bring any receipt or proof of mailing if you have it
In person visits often solve issues faster when tracking details are missing.
How to File a Claim with USPS
If your package was insured, you can file a claim online.
Steps to file a claim:
Visit the USPS Claims page
Log in to your USPS account
Complete the claim form
Upload your receipt, tracking number, or shipping label
Add proof of the item’s value
Upload photos showing package damage if applicable
Important note:
If your package was not insured, USPS will not accept a claim
If you cannot file a claim online, call USPS Customer Service at 1 800 275 8777 and explain your issue.
What to Do If Your Package Is Missing
If your package has not arrived and appears lost, you can submit a missing mail request.
What you should do:
Go to the USPS Missing Mail page
Enter your tracking or confirmation number
Fill in the required details
Submit the request for investigation
USPS may begin a search process after reviewing your request.
If you believe your package was stolen, such as porch theft, you should contact your local police department instead of USPS.
Frequently Asked Questions (FAQs)
1. What is the best number to talk to a live USPS agent?
You should call 1 800 275 8777 and follow the prompts carefully.
2. Can you contact USPS without a tracking number?
Yes, but your best option is to visit a local post office in person.
3. Does USPS offer live chat support?
No, USPS does not currently provide live chat support.
4. How long does a USPS claim take to process?
Claims usually take several days to a few weeks, depending on the case.
5. What if my package was not insured?
You cannot file a claim if the package was not insured.
6. Should you call the police for stolen packages?
Yes, if you believe your package was stolen, contact your local police department.
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