Tim Hortons Proposes Settlement in Data Tracking App Class Action Lawsuits

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Tim Hortons says it has reached a proposed settlement in multiple class action lawsuits alleging the restaurant’s mobile app violated customer privacy, which would cause the restaurant to offer a free coffee and donut to affected users.

The company says the settlement, negotiated with the legal teams involved in the lawsuits, still requires court approval.

The coffee and donut chain says the deal would see eligible app users receive a free hot beverage and baked good.

Tim Hortons says in court documents that it would also permanently delete any geolocation information it may have collected between April 1, 2019 and September 30, 2020, and direct third-party service providers to do the same.

The proposed settlement comes after an investigation by federal and provincial privacy watchdogs found that the mobile ordering app broke the law by collecting large amounts of location information from customers.

In a report published last month, the privacy commissioners said that people who downloaded the Tim Hortons app had their movements tracked and recorded every few minutes, even when the app was not open on their phones.



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