Sometimes, it feels like the United States Postal Service (USPS) doesn’t want to be contacted, and that can be frustrating. But don’t worry, this guide will help you find the right ways to reach them and get answers. We’ll share their phone numbers and explain when and how to use them so that you can solve your problems much faster.
USPS Phone Numbers You Can Use
1 (800) 275-8777 – Customer Service
This is the main number for USPS.
It gives you the best chance to talk to a real person.
Follow the automated voice instructions and enter your tracking or confirmation number.
Open: Mon–Fri 8:00 am–8:30 pm ET, Sat 8:00 am–6:00 pm ET.
Easy to remember: 1-800-ASK-USPS.
1 (800) 222-1811 – Delivery Tracking
Call here to find out where your package is.
Enter your tracking number when asked.
You can also text this number and reply with words like HELP, INFO, YES, or NO to get updates.
1 (800) 344-7779 – Technical Support
Call if you need help with USPS online services, like setting up your profile or using informed delivery.
Choose options like “troubleshooting” or “how to” to hear step-by-step instructions.
1 (844) 737-7826 – Stamps & Store Orders
Call here if you need help buying stamps or mailing supplies.
Open: Mon–Fri until 4:30 pm ET. Closed on Saturdays.
For free shipping supplies, call 1 (800) 610-8734.
If you have a tracking or confirmation number, you can use the USPS “Email Us” form to send a request.
Go to the form and type your tracking or confirmation number.
Without a number, you can scroll down on the “Email Us” page to read Frequently Asked Questions, but you won’t be able to send the form.
You can also try emailing:
postalone@email.usps.gov – This is related to the USPS PostalOne! program. (It’s not meant for customer service, but sometimes they may reply or forward your message.)
socialmedia@usps.gov – This is often more successful because it’s linked to their social media team.
Even though USPS doesn’t have a direct “chat with a live person” option, these emails might help if the form doesn’t work for you.
What to Do If You Don’t Have a Tracking Number
If you don’t have your tracking or confirmation number, it can be harder to get help from USPS. The best option is to visit your local USPS post office and ask a staff member directly.
Filing a Claim
You can file a claim online if your package is insured.
Go to the USPS Claims page.
Log in to your account and complete the form.
Upload your mailing receipt, tracking number or label, and proof of the item’s value.
Take photos of the package to show any damage.
Important: If your package was not insured, you cannot file a claim.
If you can’t file a claim online, call USPS Customer Service at 1-800-275-8777 and explain your issue to a representative.
Missing Packages
If your package is missing, you can:
Use the USPS Missing Mail Search form online.
Enter your tracking or confirmation number.
Follow the instructions to submit your request.
USPS will review the request and may start an investigation. If you suspect your package was stolen (for example, by “porch pirates”), you should contact your local police department instead.
Now you know how to contact USPS by phone, email, or in person, and how to file claims or report missing mail. Use the right method for your situation to save time and get help faster.
